Check your shipping details

Please double-check your name, phone number, and delivery address before placing your order — especially if your browser auto-filled them. A wrong district or an unreachable phone number is the most common reason a delivery fails, and Hatgoods is not responsible for mis-delivered packages caused by incorrect customer information.

Changing or cancelling your order

You can change your shipping address, phone number, size, or color — or cancel your order entirely — any time before your order is handed to the courier. Message us with your order number as soon as possible; most orders are dispatched within 24 hours, so sooner is always safer.

Once your order has been handed to the courier, we can no longer change the delivery address or the items inside. From that point, our refund & exchange policy applies.

Ordered cash-on-delivery? Please keep your phone reachable on delivery day — our courier will call before arriving. If we can't reach you after repeated attempts, the order may be returned to us.

Need help with an order? Email support@hatgoods.com or message us through our Contact page — include your order number for the fastest response.