Damaged, incorrect, or missing packages

If your package arrives damaged, contains the wrong item, hasn't arrived, or appears lost in transit, contact us as soon as possible — message us on our support channels or email service@hatgoods.com with your order number. Our team will be happy to help.

Claims must reach us within the following time-frames:

Package marked delivered by the courier but not received — within 3 days of the delivery date shown by the courier.

Package received damaged or incorrect — within 3 days of delivery. For damaged items, please include photos of the product and packaging with your message; it speeds the claim up considerably.

Package lost in transit — within 15 days of the last courier status update.

If a claim is not received within the allotted time-frame, it may be denied and Hatgoods will not be held responsible.

Cash-on-delivery tip: please check your cap in front of the delivery rider before paying. If the package is damaged or incorrect, you can refuse it on the spot at no cost — that's the fastest resolution of all.