PRE-ORDER — HATGOODS

What a pre-order is
A pre-order reserves a cap for you before it reaches our warehouse. When the stock lands, reserved orders ship first — before the item goes on general sale.

How to spot one
Pre-order products show a PRE-ORDER badge on the product image and a "Pre-Order Now" button instead of "Add to Cart." The expected ship date is listed right below the button.

How to order
Add the item to your cart and check out as usual. No account needed, though signing up lets you track the order and get a notification the day it ships.

Payment
Pre-orders require advance payment — bKash, Nagad, or card. Cash on delivery isn't available on pre-order items, because payment is what holds your unit in the queue. Your slot is confirmed the moment payment clears.

Shipping and mixed carts
If your cart has both in-stock and pre-order items, we hold the whole order and send it together once the pre-order arrives, so you only pay delivery once. Need the in-stock items now? Place them as a separate order.

If we can split your order without charging you extra, we will — the second delivery charge is on us.

If the date slips
Ship dates are estimates based on our supplier. If a shipment is delayed more than 7 days past the listed date, we'll message you and you can either wait or take a full refund, no questions.

Cancellations and refunds
Cancel any time before the item ships and you get a full refund to your original payment method within 3–5 working days. Once it ships, normal return terms apply.